Privacy Policy

1. Who We Are

MementoMuse operates a web-based service for creating personalized crossword puzzles for weddings, birthdays, anniversaries, and other meaningful celebrations. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services at mementomuse.com.

2. Information We Collect

We collect information in the following ways:

• Questionnaire data — names, dates, memories, inside jokes, and other personal details you provide when creating your puzzle.
• Account information — if you sign in through a third-party provider, we receive basic profile information such as your name and email address.
• Payment information — processed securely through our payment provider. We do not store your full card details.
• Usage and device data — browser type, pages visited, time spent, and crash reports, collected automatically to improve the service.
• Communications — messages you send us via email or support channels.

3. How We Use Your Information

We use the information we collect to:

• Generate and deliver your personalized crossword puzzle.
• Process your order and communicate about it.
• Improve and personalize your experience on our site.
• Respond to your support requests.
• Analyze usage trends to improve our service.
• Comply with legal obligations.

We do not use your data for targeted advertising or sell it to third-party marketers.

4. AI-Assisted Processing

MementoMuse uses AI to assist in generating crossword puzzle clues and grids from the information you provide. Your questionnaire responses may be processed by our backend and shared with trusted cloud AI providers solely for the purpose of creating your puzzle.

5. Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Service providers — trusted vendors who help us operate our service (e.g., payment processors, AI infrastructure, printing and shipping partners), under strict data-use agreements.
• Legal requirements — when required by law or to protect our legal rights.
• Business transfers — in the event of a merger or acquisition, your information may be transferred as part of that transaction.
• With your consent — for any purpose you explicitly agree to.

6. Your Rights and Controls

You can:

• Request a copy of the personal data we hold about you.
• Request correction or deletion of your data by emailing hello@mementomuse.com.
• Opt out of marketing emails using the unsubscribe link in any email we send.
• Adjust device or browser permissions to limit automatic data collection.

7. Data Security

We use encryption, access controls, and other industry-standard measures to protect your data. No system is completely secure, and we cannot guarantee absolute security, but we are committed to handling your information responsibly.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Puzzle data and questionnaire responses may be retained to allow you to access or reorder your puzzle. You may request deletion at any time.

9. Children's Privacy

Our service is intended for users 16 years of age and older. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. International Users

MementoMuse is operated in the United States. If you access our service from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Continued use of MementoMuse after changes constitutes acceptance of the updated policy.

12. Contact Us

Questions or concerns about this policy? Reach us at hello@mementomuse.com.